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Refund policy

Returns, Refunds & Exchanges

Cherven Tableware Supplies is committed to making your online shopping experience a safe and pleasurable one. We gladly accept returns on all unused items that are still in their original packaging, with the exception of custom items and equipment with optional accessories. We will accept returns and exchanges within 30 days of the date of delivery. Please notify us as soon as possible if you wish to return or exchange an item. We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns or exchanges without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning or exchanging.

Once your return has been approved, you will be credited with your original form of payment. Credits are issued 2-3 business days after returns are approved.
The return shipping costs will be the customer's responsibility. If free shipping was offered, a standard charge of $7.95 will be applied.
Returns will incur a 15% restocking fee in order to cover the cost of processing the return. When an item is returned, our warehouse team inspects, relabels, repackages, and restocks the item.
We pride ourselves in offering the most competitive prices backed up by our price match guarantee. In order to maintain these low prices for all products, we only charge a restocking fee for items returned to us.
We will not accept returns after 30 days of delivery. Please notify us as soon as possible if you wish to return an item.
We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning.
Once your return has been approved, you will be credited with your original form of payment. Credits are issued 2-3 business days after returns are approved.
To exchange an item, you will need to place a new order and return the item you no longer want. You are responsible for any restocking fees on the returned item, as well as shipping on the new item.Β 
All orders that are returned to the shipper are subject to a 15% restocking fee and shipping charges are not refundable. We will also deduct the return shipping cost from the refund.
Damaged Items
Cherven Tableware Supplies does all it can to assure your item is shipped safely and securely. In the rare circumstance that your item is received damaged or defective, or it is simply not what you ordered, please notify us within 48 hours. We will then provide you with a Return Authorization (RA) number and a prepaid packing slip. Please mark the box clearly with this number and include a copy of the invoice you received along with the item you are returning.
For LTL furniture shipments, all deliveries are subject to inspection. Please notate any damage or missing items at the time of delivery and then report it to us. If you are not able to fully inspect your delivery, please notate this on your delivery receipt as well. If you sign for free and clear and later find damage or missing items, you will be responsible for filing claims with the carrier.
Due to the fragility of glass and china, we cannot guarantee their condition upon arrival to you. Therefore, we ask that any orders of glass or china be inspected upon arrival. If your order is defective in any way please refuse the delivery or notify us within 48 hours.
Canceling an Order
Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be canceled and NO FEE shall apply. If your order has been processed, please see our Return Policy (above).
We apologize but we cannot accept any returns without an RA number.
A Note To Residential Customers
Cherven Tableware Supplies is designed specifically for those in the commercial foodservice industry, and while we don’t restrict our website to commercial customers only, residential customers need to bear the following in mind:
Commercial items are designed for heavy kitchen use. They may not meet your expectations in terms of aesthetics. Some items may have small imperfections such as scratches or scrapes, which occur during the manufacturing process and are normal for commercial products.
Most equipment is not designed to fit home kitchens and will most likely void the manufacturer's warranty and your homeowner's insurance policy.